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CUSTOMER SERVICES

Our luggage is manufactured to a very high standard and undergoes rigorous testing. Our 10 year warranty underpins our confidence in the quality of our products.
Should any fault or defect become apparent during the warranty period we will endeavour to repair, provide new parts or replace your luggage.



Airline Damage
Airline baggage handling is the most common cause of damage to luggage. it luggage is not responsible for any damage that occurs whilst your luggage is in transit and we recommend that such damage is reported to the airline or carrier as soon as it is discovered.


For country-specific information on how to claim on your warranty, please click the relevant flag below:


UK Warranty Advice and Information
The warranty provided on our products is valid against defects in workmanship for the period of the warranty. 

All warranty claims must be supported by an original receipt of purchase, without which claims will not be valid. 


Allowing for reasonable wear and tear, should any defect in workmanship become apparent during the warranty period, we will endeavour to repair, provide new parts or replace your luggage. Replacement products may differ depending on stock availability. 

The warranty provided on our products is vaild against defects in workmanship for the period of the warranty. 

The warranty is limited to defective workmanship only and does not extend to include replacement of other items that may have been purchased as a set.


it luggage are unable to take responsibility for any damage that may arise due to wear and tear, misuse, abuse or mishandling including handling by third parties.

Our product warranty does not affect your statutory rights.

Warranty claims should be reported to customerservice@itluggage.co.uk and should include the following information: 

1. Full name and address
2. Copy of your original receipt of purchase
3. Photo of the fault 
4. Photo of the suitcase 
5. Explanation of how the fault/damage occurred 

Please note that warranty claims are processed in order of receipt and we ask for your patience in peak travel periods. 


US Warranty Advice and Information
it luggage USA Ltd. guarantees that this product will be free from defects in workmanship for a period of 10 years from the date of purchase.


We will repair or replace it with an equivalent product if a defect in workmanship arises during the guarantee period. If you should experience a defect in workmanship, call our Customer Service Team toll free at 888 392 8800 and we will give you additional instructions to file a claim. it luggage USA Ltd. may give authorization to return the defective item in some instances, if additional review is required.

While it luggage USA Ltd. will repair, or replace your luggage at our expense, if a defect in workmanship is found, the consumer is responsible for all freight charges as this guarantee does not cover transportation costs. Shipment of replacement bags or parts can be made to U.S. addresses only (no PO or APO addresses).

Please keep a copy of your purchase receipt as it will be required to initiate a claim with our office.

This guarantee does not cover damage caused by accident, misuse, theft, normal wear and tear, or damage to the goods caused by airlines or other common carriers.


Should damage occur while in the care of airline personnel or other common carrier, it is your responsibility to file a claim immediately for the damage to be reviewed by the carrier. Of course, each airline/carrier has specific procedures to follow, so we urge you to always inspect your luggage as soon as you receive it back from the carrier/airline baggage claim carousel.

We are always ready to assist you in any possible way so please don’t hesitate to contact us if you have any questions. This guarantee gives you specific legal rights, and you may also have other rights which vary from state to state.

Warranty claims should be reported to warranty@itluggage.com
 



Garantía De Producto
it luggage USA Ltd. garantiza que este producto estará libre de defectos de confección por un periodo de diez años a partir de la fecha de compra.

Caso de aparecer cualquier defecto de confección durante el periodo de garantía repararemos o reemplazaremos el producto con otro equivalente. Si Ud. percibe un defecto en la confección llame a nuestro Servicio de Atención al Cliente al número gratuito 888 392 8800 y le daremos todas las instrucciones pertinentes para formular su reclamación. it luggage USA Ltd. podría autorizar la devolución del producto defectuoso en determinados casos en los que una revisión ulterior sea precisa.

Si bien it luggage USA Ltd. reparará o reemplazará su equipaje a nuestra costa en caso de que se encuentren defectos en la confección del producto el consumidor es responsable de todos los gastos de transporte, que no están cubiertos por esta garantía. Envío de productos de reemplazo o partes solo puede ser realizado a direcciones de los EEUU (no a apartados postales u oficinas postales)

Rogamos conserve una copia de su recibo de compra que será imprescindible para iniciar cualquier reclamación con nuestras oficinas.

Esta garantía no cubre daños causados por accidentes, mal uso, robo, uso y desgaste normal, o daño de los bienes causados por aerolíneas u otros transportistas habituales. Si ocurriera daño mientras se está bajo cuidado de personal de aerolíneas o de otro transportista habitual, es su responsabilidad realizar un reclamo inmediatamente para que el daño pueda ser revisado por el transportista. Por supuesto, cada aerolínea/transportista tiene distintos procedimientos a seguir, de manera que lo instamos a inspeccionar siempre su equipaje apenas lo recupera de la cinta de reclamo de equipaje de la aerolínea/transportista.

Siempre estamos disponibles para asistirlo de cualquier forma posible, así que por favor no dude en contactarnos si tiene alguna pregunta. Esta garantía le da derechos específicos y puede tener otros derechos que varían de un estado a otro.



Canada Warranty Advice and Information
it luggage USA Ltd. guarantees that this product will be free from defects in workmanship for a period of 10 years from the date of purchase. We will repair or replace it with an equivalent product if a defect arises during the guarantee period. If you should experience a defect in workmanship, call our Customer Service Team toll free at 888 392 8800 and we will give you additional instructions to file a claim. it luggage USA Ltd. may give authorization to return the defective item in some instances, if additional review is required.
While it luggage USA Ltd. will repair, or replace your luggage at our expense, if a defect in workmanship is found, the consumer is responsible for all freight charges as this guarantee does not cover transportation costs. Shipment of replacement bags or parts can be made to U.S. addresses only (no PO or APO addresses).


Please keep a copy of your purchase receipt as it will be required to initiate a claim with our office.

This guarantee does not cover damage caused by accident, misuse, theft, normal wear and tear, or damage to the goods caused by airlines or other common carriers. Should damage occur while in the care of airline personnel or other common carrier, it is your responsibility to file a claim immediately for the damage to be reviewed by the carrier. Of course, each airline/carrier has specific procedures to follow, so we urge you to always inspect your luggage as soon as you receive it back from the carrier/airline baggage claim carousel.


We are always ready to assist you in any possible way so please don’t hesitate to contact us if you have any questions. This guarantee gives you specific legal rights, and you may also have other rights under Canadian law.

It luggage USA Ltd. garantie que le produit ne présente aucun défaut de fabrication pour une période de 10 ans à partir de la date d’achat.

Nous le réparerons ou remplacerons avec un produit similaire si un défaut de fabrication survient pendant la période de garantie.

Si votre produit présente un défaut de fabrication, veuillez contacter notre équipe Service Client et Après-Vente au 888 392 8800 (appel gratuit) et nous vous transmettrons les instructions nécessaire pour remplir une demande d’indemnisation.

it luggage USA Ltd. pourra vous donner l’autorisation de retourner votre produit défectueux dans certains cas si notre équipe l’estime nécessaire.

Si le défaut de fabrication est identifié, it luggage USA Ltd. se chargera de réparer ou remplacer votre valise à ses frais, cependant la garantie ne couvrant pas les coûts de transport, le consommateur sera responsable de tout frais de transport.

Veuillez conserver une copie de votre reçu d’achat car il sera nécessaire pour le lancement d’une demande d’indemnisation.

Cette garantie ne s’applique pas aux dommages imputables à une utilisation abusive (comme le transport d'objets inappropriés), à la négligence, à des accidents, à l’usure par frottement, à une exposition à des températures extrêmes, aux solvants, aux acides, à l'eau, à une usure normale ou à des détériorations durant le transport (lignes aériennes, par exemple). it luggage décline toute responsabilité quant aux dégâts occasionnés lorsque le bagage est en transit. Si votre valise est endommagée lors d’un voyage, nous vous recommandons vivement de déposer une réclamation auprès de la compagnie de transport (qui est assurée contre les détériorations de votre produit) dès votre arrivée, si possible avant les formalités douanières. it luggage s’engage à tout mettre en oeuvre pour apporter une solution rapide et satisfaisante dans le cadre de cette garantie commerciale.

Cette garantie est destinée à vous assurer des droits légaux spécifiques. En plus des droits précisés ici, il est possible que vous disposiez également d’autres droits, susceptibles de varier d’un état à l’autre ou d'un pays à l’autre, quant à l’exclusion ou à l’application des garanties implicites, des dommages accidentels et indirects, ainsi que des clauses de réparation et de remplacement.


 
Australia Warranty Advice and Information

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


All warranty claims must be supported by the Warranty hang tag and accompanied by proof of purchase such as a till receipt. 
Any warranty placed on our products is valid against defects in material and workmanship for the period of the warranty. 

Allowing for reasonable wear and tear, should any fault or defect become apparent during the warranty period, it luggage will endeavour to
 repair or replace your luggage.

it luggage are unable to take responsibility for
 any damage that may arise due to normal wear and tear, misuse, abuse or mishandling, including handling by third parties.

Our product warranty does not affect your statutory rights.

Warranty claims should be reported to customerservice@itluggage.com.au

Please note that warranty claims can take up to 10 business days to complete upon receipt of all warranty information requested.



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