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Quality

Given our volume of manufacturing, we recognise the importance of consistent, reliable product supply to leading global retailers. We can track all products by batch number and have ISO 9001 accredited procedural systems dedicated to attention to detail.

All of our luggage is performance tested to meet the differing criteria and standards for all of our customers regardless of country. We work with all the major retail audit and testing companies worldwide, delivering complete compliance and factory accreditation.


We have over 70 dedicated staff in our Hangzhou office and showroom in China - an unrivalled infrastructure. 


All our staff are luggage specialists - we know where to look for the potential problems and how to solve them - ensuring trouble-free shipment for our customers.

Return percentages are well below 1% and an established customer feedback system is in place to capture all information, thereby ensuring continual product quality improvements.


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