I accept this is a trade newsletter

CUSTOMER SERVICES

Our luggage is manufactured to a very high standard and undergoes rigorous testing. Our standard 10 year warranty underpins our confidence in the quality of our products.

In the unlikely event that there is a problem with the workmanship or materials then we will replace the luggage under the terms of the warranty with either the same product or, if the product is no longer in our current stock, we will replace it with a product closely matching the original.


AIRLINE DAMAGE

Airline baggage handling is the most common cause of damage to luggage. it luggage is not responsible for any damage that occurs whilst the luggage is in transit and we recommend that such damage is reported to the airline or carrier as soon as it is discovered.


For country-specific information on how to claim on your warranty, please click the relevant flag below:


UK Warranty Advice and Information

All warranty claims must be supported by the Warranty hang tag and accompanied by proof of purchase such as a till receipt, bank or credit card statement.

Any warranty placed on our products is valid against defects in material and workmanship for the period of the warranty.

Allowing for reasonable wear and tear, should any fault or defect become apparent during the warranty period, it luggage will endeavour to repair or replace your luggage.

it luggage are unable to take responsibility for damage that may arise due to normal wear and tear, misuse, abuse or mishandling including handling by third parties.

Our product warranty does not affect your statutory rights.

Warranty claims should be reported to customerservice@itluggage.co.uk.


Please note that warranty claims can take up to 10 business days to complete upon receipt of all warranty information requested.




US Warranty Advice and Information

PRODUCT GUARANTEE

it luggage USA Ltd. guarantees that this product will be free from defects in material and workmanship for a period of 10 years from the date of purchase. We will repair or replace it with an equivalent product if a defect arises during the guarantee period. If you should experience a defect in material or workmanship, call our Customer Service Team toll free at 888 392 8800 and we will give you additional instructions to file a claim. it luggage USA Ltd. may give authorization to return the defective item in some instances, if additional review is required. While it luggage USA Ltd. will repair or replace your luggage at our expense, if a defect is found, the consumer is responsible for all freight charges as this guarantee does not cover transportation costs. Shipment of replacement bags or parts can be made to U.S. addresses only (no PO or APO addresses).

Please keep a copy of your purchase receipt as it will be required to initiate a claim with our office.

This guarantee does not cover damage caused by accident, misuse, theft, normal wear and tear, or damage to the goods caused by airlines or other common carriers. Should damage occur while in the care of airline personnel or other common carrier, it is your responsibility to file a claim immediately in order for the damage to be reviewed by the carrier. Of course, each airline/carrier has specific procedures to follow, so we urge you to always inspect your luggage as soon as you receive it back from the carrier/airline baggage claim carousel.

We are always ready to assist you in any possible way so please don’t hesitate to contact us if you have any questions. This guarantee gives you specific legal rights, and you may also have other rights which vary from state to state.

GARANTÍA DE PRODUCTO

it luggage USA Ltd. garantiza que este producto estará libre de defectos de material y fabricación durante un período de 10 años a partir de la fecha de compra. Lo repararemos o reemplazaremos con un producto equivalente si surge un defecto en el producto durante el período de garantía. Si sufre un desperfecto en el material o en la fabricación, llame a nuestro Equipo de Servicio al Cliente gratis al 888 392 8800 y le daremos instrucciones adicionales para presentar un reclamo. it luggage USA Ltd. puede autorizar la devolución del artículo defectuoso en algunas instancias, si se requiere una revisión adicional. Si bien it luggage USA Ltd. reparará o reemplazará su equipaje a costa nuestra si se encuentra un defecto, el cliente es responsable de todo gasto de envío, ya que esta garantía no cubre costos de transporte. El envío de valijas o partes de reemplazo sólo puede hacerse a domicilios de EEUU (ninguna dirección de casilla de correo (PO) ni casillas del ejército (APO). Por favor conserve una copia de su recibo de compra ya que se lo solicitará para iniciar un reclamo en nuestras oficinas.

Esta garantía no cubre daños causados por accidentes, mal uso, robo, uso y desgaste normal, o daño de los bienes causados por aerolíneas u otros transportistas habituales. Si ocurriera daño mientras se está bajo cuidado de personal de aerolíneas o de otro transportista habitual, es su responsabilidad realizar un reclamo inmediatamente para que el daño pueda ser revisado por el transportista. Por supuesto, cada aerolínea/transportista tiene distintos procedimientos a seguir, de manera que lo instamos a inspeccionar siempre su equipaje apenas lo recupera de la cinta de reclamo de equipaje de la aerolínea/transportista.

Siempre estamos disponibles para asistirlo de cualquier forma posible, así que por favor no dude en contactarnos si tiene alguna pregunta. Esta garantía le da derechos específicos y puede tener otros derechos que varían de un estado a otro.


 
Canada Warranty Advice and Information

PRODUCT GUARANTEE

it luggage USA Ltd. guarantees that this product will be free from defects in material and workmanship for a period of 10 years from the date of purchase. We will repair or replace it with an equivalent product if a defect arises during the guarantee period. If you should experience a defect in material or workmanship, call our Customer Service Team toll free at 888 392 8800 and we will give you additional instructions to file a claim. it luggage USA Ltd. may give authorization to return the defective item in some instances, if additional review is required. While it luggage USA Ltd. will repair or replace your luggage at our expense, if a defect is found, the consumer is responsible for all freight charges as this guarantee does not cover transportation costs. Shipment of replacement bags or parts can be made to U.S. addresses only (no PO or APO addresses).

Please keep a copy of your purchase receipt as it will be required to initiate a claim with our office.

This guarantee does not cover damage caused by accident, misuse, theft, normal wear and tear, or damage to the goods caused by airlines or other common carriers. Should damage occur while in the care of airline personnel or other common carrier, it is your responsibility to file a claim immediately in order for the damage to be reviewed by the carrier. Of course, each airline/carrier has specific procedures to follow, so we urge you to always inspect your luggage as soon as you receive it back from the carrier/airline baggage claim carousel.


We are always ready to assist you in any possible way so please don’t hesitate to contact us if you have any questions. This guarantee gives you specific legal rights, and you may also have other rights under Canadian law.


Votre nouvelle valise it luggage est couverte par une garantie de 10 ans à partir de sa date d’achat. Dès lors, si un problème dû à un défaut de matériau ou de fabrication se pose avec ce produit it luggage (le "Produit"), it luggage procèdera, à sa discrétion, à la réparation ou au remplacement du produit conformément aux conditions générales de la présente garantie. Cette garantie s'adresse exclusivement au premier acheteur ou bénéficiaire du produit. Toute demande de Service après-vente (SAV) de quelque nature qu’elle soit (remplacement, réparation, sous garantie ou non) doit être adressée à it luggage par téléphone, au N°vert suivant: 888 392 8800 (Prix d'un appel local).  It luggage USA Ltd. se réserve l’autorisation d’un retour de l’article endommagé dans certains cas, si celui-ci doit faire l’objet d’un examen plus attentif. it luggage USA Ltd. procèdera à ses frais à la réparation ou au remplacement du produit endommagé, sauf les frais d’expédition qui reste à la charge de l’acquéreur. L’expédition du produit ou des pièces de replacement ne peuvent être effectuée qu’à une adresse postale (excluant les boîtes postales et les secteurs postaux des armées). Toute demande de Service après-vente (SAV) doit être accompagnée de ce certificat ainsi que d’une prevue d’achat telle que le reçu de caisse.

Cette garantie ne s’applique pas aux dommages imputables à une utilisation abusive (comme le transport d'objets inappropriés), à la négligence, à des accidents, à l’usure par frottement, à une exposition à des températures extrêmes, aux solvants, aux acides, à l'eau, à une usure normale ou à des détériorations durant le transport (lignes aériennes, par exemple). it luggage décline toute responsabilité quant aux dégâts occasionnés lorsque le bagage est en transit. Si votre valise est endommagée lors d’un voyage, nous vous recommandons vivement de déposer une réclamation auprès de la compagnie de transport (qui est assurée contre les détériorations de votre produit) dès votre arrivée, si possible avant les formalités douanières. it luggage s’engage à tout mettre en oeuvre pour apporter une solution rapide et satisfaisante dans le cadre de cette garantie commerciale.


 Cette garantie est destinée à vous assurer des droits légaux spécifiques. En plus des droits précisés ici, il est possible que vous disposiez également d’autres droits, susceptibles de varier d’un état à l’autre ou d'un pays à l’autre, quant à l’exclusion ou à l’application des garanties implicites, des dommages accidentels et indirects, ainsi que des clauses de réparation et de remplacement.


 
Australia Warranty Advice and Information

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
 

 
 


  

e-commerce web design by AWD