it luggage™ is a privately owned company which is well positioned and able to securely supply our customers. Our worldwide sales distribution means we are not exposed to one single currency and can balance fluctuations effectively.
We trade with many of the world’s largest retailers and our extensive experience in the luggage market ensures we supply our customers with the right products at the right quality and price.
it luggage offer great agility in lead times for design through to sample to stock to ensure that we meet customer target deadlines.
With 50 dedicated staff in our Hangzhou office and showroom, we have an unrivalled infrastructure in China. All of our luggage is performance tested to meet the differing criteria and standards from country to country.
We work with all the major retail audit and testing companies worldwide in delivering complete compliance and factory accreditation.
Unlike the ‘leading independent testing companies’ all of our staff are luggage specialists – we know where to look for the potential problems and how to solve them ensuring trouble-free shipment for our customers.
Given our volume of manufacturing, we recognise the importance of consistency in product supply for leading global retailers. We can track all products by batch number and have ISO 9001 accredited procedural systems dedicated to attention to detail.
Return percentages are below 1% and an established customer feedback system is in place to capture all information thereby ensuring continual product quality improvements.